Privacy Policy

TrainZilla India ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our fitness platform and services in compliance with Indian laws including the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using TrainZilla services, you consent to the collection and use of your information as described in this policy.

Personal Information

• Name, email address, phone number, and profile information
• Professional credentials and certifications
• Business information including GST number and PAN details
• Payment information and transaction history
• Fitness and health data shared voluntarily
• Communication preferences and language settings

Usage Information

• App usage patterns and feature interactions
• Device information and IP addresses
• Location data (with your consent)
• Video call recordings (with explicit consent)
• Support communications and feedback

Client Information (For Trainers)

• Client fitness data and progress information
• Workout plans and nutrition data
• Communication history and session notes
• Health-related information shared by clients

Service Provision

• Providing access to TrainZilla platform and features
• Processing payments and managing subscriptions
• Enabling video calls and communication features
• Generating AI-powered workout and nutrition plans
• Facilitating trainer-client interactions

Improvement and Personalization

• Improving our AI algorithms and recommendations
• Customizing content for Indian market preferences
• Analyzing usage patterns to enhance user experience
• Developing new features and services

Legal and Business Purposes

• Complying with Indian legal and regulatory requirements
• Preventing fraud and ensuring platform security
• Resolving disputes and enforcing our terms
• Business analytics and reporting

Data Localization

In compliance with Indian data protection laws, all sensitive personal data of Indian users is stored within India on secure servers. We use AWS India data centers located in Mumbai and Hyderabad.

Security Measures

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Role-based access controls for our team members
• Automated backup and disaster recovery systems
• Compliance with ISO 27001 security standards

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained for 7 years after account closure as per Indian financial regulations. You can request data deletion subject to our legal obligations.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors (Razorpay, Paytm) for transaction processing
• Cloud infrastructure providers (AWS India)
• Communication service providers for SMS and email
• Analytics providers for platform improvement

Legal Requirements

• Compliance with court orders and legal processes
• Cooperation with law enforcement agencies
• Protection of our rights and property
• Prevention of fraud and illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Your Rights and Choices

Access and Control

• Access and download your personal information
• Correct or update inaccurate information
• Delete your account and associated data
• Object to processing of your information
• Request data portability

Communication Preferences

• Opt-out of marketing communications
• Choose your preferred language for communications
• Control push notifications and alerts
• Manage email subscription preferences

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by Indian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights for platform improvement

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

International Data Transfers

While we primarily store data in India, some data may be transferred internationally for:

• Cloud infrastructure redundancy and backup
• Technical support and maintenance
• Integration with international fitness tracking devices

All international transfers comply with Indian data protection laws and include appropriate safeguards such as Standard Contractual Clauses and adequacy decisions.

Children's Privacy

TrainZilla is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Email notification to your registered email address
• In-app notification upon your next login
• Prominent notice on our website
• WhatsApp message for important changes

Continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.