Refund Policy

At TrainZilla India, we are committed to providing exceptional service to fitness professionals across India. This Refund Policy outlines our fair and transparent approach to refunds and cancellations, designed in compliance with the Consumer Protection Act, 2019, and other applicable Indian laws.

Trial Period Benefits

• Complete access to all TrainZilla features for 14 days
• No credit card required to start your trial
• Full platform functionality including client management workout & nutrition builder
• Dedicated onboarding support in Hindi and English
• Cancel anytime during the trial with no charges

Trial Cancellation

You can cancel your trial at any time by:

• Visiting your account settings and clicking "Cancel Subscription"
• Contacting our support team at +91 84596 91471
• Sending an email to support@trainzilla.in
• Using our in-app live chat feature

Monthly Subscriptions

• 7-Day Satisfaction Guarantee: Full refund if you cancel within 7 days of first payment
• Pro-rated Refunds: Not available for monthly plans after 7-day period
• Service Issues: Refunds considered for documented service failures
• Cancellation: Cancel anytime to prevent future billing

Annual Subscriptions

• 30-Day Money-Back Guarantee: Full refund within 30 days of purchase
• Pro-rated Refunds: Available for remaining months after 30-day period
• Minimum Usage: Refunds subject to fair usage policy
• Processing Time: 7-14 business days for refund processing

Enterprise Plans

Enterprise customers have custom refund terms as specified in their service agreement. Enterprise refunds are handled on a case-by-case basis with dedicated account management.

How to Request a Refund

Step-by-Step Process

Required Information

• Account email address and registered phone number
• Transaction ID or subscription details
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

Contact Methods

Refund Methods and Processing Times

Refund Methods

GST Refunds

For refunds involving GST, the entire amount including GST will be refunded. Updated GST credit notes will be issued within 7 days of refund processing for your tax records.

Non-Refundable Services

• Setup and onboarding fees (if applicable)
• Custom development work or integrations
• Third-party service fees (payment processing, SMS charges)
• Training and certification programs after completion
• Data export or migration services

Refund Exceptions

Partial Refunds

In certain circumstances, we may offer partial refunds or service credits instead of full refunds. This may apply to accounts with extensive usage or when service issues affected only part of the billing period.

Your Consumer Rights Under Indian Law

Consumer Protection Act, 2019

As a consumer, you have the following rights under the Consumer Protection Act, 2019:

• Right to be protected against unfair or restrictive trade practices
• Right to be informed about quality, quantity, and standard of services
• Right to seek redressal against deficient services
• Right to consumer education and awareness

Grievance Redressal

If you are not satisfied with our refund decision, you have the right to:

• Escalate to our senior management team
• File a complaint with the National Consumer Helpline (1915)
• Approach the District Consumer Forum in your jurisdiction
• Seek mediation through consumer dispute resolution mechanisms